Terms of Service

Last Updated: September 10, 2025

Welcome to The One Group Agency Incorporated (“One Group Agency,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website at onegroupagency.ca and any services, content, or products we provide (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

 

1. Acceptance of Terms

By using our website or Services, you confirm that you are at least 19 years old and have the legal capacity to enter into this agreement. If you are using the Services on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.

 

2. Use of Services

2.1 Permitted Use

You may use our Services for lawful purposes only. You agree to:

  • Provide accurate and complete information when submitting forms or creating accounts.
  • Use the Services in compliance with all applicable laws, including Canadian consumer protection and anti-spam laws (e.g., CASL).
  • Not misuse our Services (e.g., by attempting to access unauthorized areas, sending spam, or introducing malware).

2.2 Prohibited Activities

You may not:

  • Copy, modify, or distribute our content without permission.
  • Use automated tools (e.g., bots, scrapers) to extract data from our website.
  • Interfere with the functionality of our Services, such as through hacking or denial-of-service attacks.
  • Use our Services to infringe on third-party rights or promote illegal activities.

 

3. Services and Payments

3.1 Service Descriptions

We provide digital agency services, such as web design, marketing, and consulting, as described on our website or in client agreements. Service details, including scope and pricing, will be outlined in separate contracts or quotes.

3.2 Payments

  • Payments for Services are processed via secure third-party providers. You agree to pay all fees as outlined in your agreement.
  • All fees are in Canadian dollars (CAD) unless otherwise stated. Taxes (e.g., GST/HST) may apply.
  • Refunds are subject to the terms of your specific service agreement or our refund policy, available upon request.

3.3 Cancellations

You may cancel Services as outlined in your contract. We reserve the right to suspend or terminate Services for non-payment or violation of these Terms.

 

4. Intellectual Property

4.1 Our Content

All content on our website (e.g., text, images, logos, designs) is owned by or licensed to [Your Company Name] and protected by copyright, trademark, and other laws. You may not reproduce, modify, or distribute our content without written permission, except for personal, non-commercial use.

4.2 Your Content

If you submit content (e.g., project briefs, images) to us, you grant us a non-exclusive, worldwide, royalty-free license to use, store, and display that content to provide the Services. You confirm that you have the right to share this content and that it does not infringe on third-party rights.

 

5. Limitation of Liability

  • As-Is Basis: Our Services are provided “as is” without warranties of any kind, express or implied, including fitness for a particular purpose or non-infringement.
  • No Liability for Indirect Damages: To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages (e.g., lost profits, data loss) arising from your use of our Services.
  • Maximum Liability: Our total liability for any claim related to the Services will not exceed the amount you paid us in the 12 months prior to the claim.

 

6. Indemnification

You agree to indemnify and hold us harmless from any claims, losses, or damages (including legal fees) arising from your use of the Services, violation of these Terms, or infringement of third-party rights.

 

7. Termination

We may suspend or terminate your access to the Services if you:

  • Violate these Terms.
  • Fail to pay for Services.
  • Engage in conduct that harms us or other users.

Upon termination, your right to use the Services ceases, but provisions like Intellectual Property, Limitation of Liability, and Indemnification survive.

 

8. Third-Party Links and Services

Our website may link to third-party sites or integrate third-party tools (e.g., social media, payment processors). We are not responsible for their content, services, or practices. Use them at your own risk.

 

9. Governing Law and Dispute Resolution

  • Governing Law: These Terms are governed by the laws of British Columbia, Canada, without regard to conflict of law principles.
  • Disputes: Any disputes will be resolved through negotiation or, if necessary, binding arbitration in British Columbia, under the rules of the Canadian Arbitration Association. You waive any right to participate in class action lawsuits.

 

10. Changes to These Terms

We may update these Terms to reflect changes in our Services or legal requirements. We will notify you via email or a website notice. Continued use of the Services after changes constitutes acceptance of the updated Terms.

 

11. Contact Us

For questions or concerns about these Terms, contact:

The One Group Agency Incorporated
205 – 358 175A Street, Surrey British Columbia V3Z 6S7
Email: info@onegroupagency.ca

 

By using our Services, you acknowledge that you have read, understood, and agree to these Terms of Service.