Privacy Policy

Last Updated: September 10, 2025

This Privacy Policy for The One Group Agency Incorporated (“One Group Agency,” “we,” “us,” or “our”), describes how we collect, use, store, and share your personal information when you visit our website at onegroupagency.ca or use our services (“Services”). We are committed to protecting your privacy and ensuring transparency in our data practices.

1. Information We Collect

We collect information to provide and improve our Services. This includes:

Information You Provide

  • Contact Information: When you fill out forms (e.g., contact, quote requests), we collect your name, email address, phone number, and any messages you submit.

Information Collected Automatically

  • Usage Data: We collect data about your interactions with our website, such as pages visited, time spent, and links clicked, using cookies and analytics tools.
  • Device Information: We gather your IP address, browser type, operating system, and device identifiers to optimize your experience.
  • Cookies and Tracking: We use cookies to enhance functionality, analyze traffic, and personalize content. See our Cookie Policy for details.

Information from Third Parties

  • We may receive data from third-party services (e.g., Google Analytics, social media platforms) if you interact with our Services via their integrations.

 

2. How We Use Your Information

We use your information to:

  • Provide and personalize our Services (e.g., respond to inquiries, deliver marketing campaigns).
  • Improve our website through analytics and user feedback.
  • Communicate with you, including sending promotional emails (with your consent, per CASL).
  • Comply with legal obligations, such as tax reporting or fraud prevention.

 

3. How We Share Your Information

We do not sell your personal information. We may share it with:

  • Service Providers: Third parties like hosting providers, payment processors (e.g., Stripe), or analytics tools (e.g., Google Analytics) to support our Services.
  • Legal Requirements: If required by law, such as in response to a court order or government request.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred with prior notice.

 

4. How We Store and Protect Your Information

  • Storage: Your data is stored on secure servers in [Canada/United States/EU, specify location if known]. We retain data only as long as necessary for the purposes outlined or as required by law.
  • Security: We use industry-standard measures (e.g., encryption, firewalls) to protect your data. However, no method is 100% secure, and we cannot guarantee absolute security.
  • Data Breaches: In case of a data breach, we will notify affected users as required by law (e.g., within 72 hours under GDPR).

 

5. Your Rights and Choices

Under applicable laws (e.g., PIPEDA, GDPR, CCPA), you may have the right to:

  • Access: Request a copy of your personal data.
  • Correct: Update inaccurate or incomplete information.
  • Delete: Request deletion of your data, subject to legal obligations.
  • Opt-Out: Unsubscribe from marketing emails or opt out of non-essential cookies.
  • Portability: Receive your data in a structured, portable format.

To exercise these rights, contact us at info@onegroupagency.ca. We will respond within 30 days (or as required by law).

 

6. Cookies and Tracking Technologies

We use cookies to enhance your experience, analyze performance, and serve relevant ads. Types include:

  • Essential Cookies: Necessary for website functionality.
  • Analytics Cookies: Track usage patterns (e.g., Google Analytics).
  • Marketing Cookies: Enable personalized ads (optional, with consent).

You can manage cookies via your browser settings or our cookie banner. For more details, contact us.

 

7. International Data Transfers

If you are outside Canada, your data may be transferred to servers in Canada. We ensure compliance with international laws (e.g., GDPR for EU residents) through standard contractual clauses or equivalent safeguards.

 

8. Third-Party Links

Our website may link to third-party sites (e.g., social media, partner portfolios). We are not responsible for their privacy practices. Review their policies before sharing data.

 

9. Children’s Privacy

Our Services are not intended for individuals under 19. We do not knowingly collect data from children. If we learn such data has been collected, we will delete it promptly.

 

10. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. We will notify you via email or a website notice. The updated policy will be effective upon posting, with the “Last Updated” date revised.

 

11. Contact Us

For questions or concerns about this Privacy Policy, contact:

The One Group Agency Incorporated
205 – 358 175A Street, Surrey British Columbia V3Z 6S7
Email: info@onegroupagency.ca

 

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Cookie Policy: This section supplements our Privacy Policy. We use cookies to improve functionality and user experience. You can disable non-essential cookies via your browser or our cookie banner. For details, contact info@onegroupagency.ca.